Curious how we check your system?
Solutions From KnowWare 25-Point Computer Repair Checklist
01. Careful Visual Inspection
Inspect the computer case for damage, also examine all external and internal cables connected to your computer.
02. Inspect Fans
Bad fans are a frequent cause of heat issues often fail with out warning.
03. Verify the Power Supply
The power supply can operate but give unstable power. This is can often be the misdiagnosed cause of computer lockups.
04. Check the Wiring
Check that all internal cables and wiring are connected.
05. Dust Collections
We look for all those, often elusive, dust collections that are
clogging the air passages and causing heat issues.
06. Check the Video and Audio
Does the sound work, how about the video? We check those as well.
07. Memory Tests
We test that all memory chips are working properly.
08. System Disk Health
Your hard drive has internal moving parts and a limited lifespan. We can say with 100% certainty that your hard drive WILL FAIL, it is just a matter of time. We run diagnostic tests on your hard disk drive to detect imminent failures where possible.
09. Test the CD-ROM and DVD-ROM drive
We test the optical drives and make sure they aren’t suffering from excessive vibration or misalignment.
10. Check System For Windows Operating System Errors
We run various Windows diagnostic software tools to check for errors.
11. Verify Hardware Drivers
We make sure that all your drivers are current and operating error free.
12. Clear Temporary Files
We verify that drowsing history and no longer needed historical files are cleared to keep the machine running smooth.
13. Virus Scan
We scan your computer and verify it is free of known virus infections, getting rid of those popups and slowdown issues.
14. Spyware Scan
We scan your computer and certify it Spyware Free, checking for programs that gather your personal information and report that to scammers. This personal data includes the web sites you visit, your name, your e-mail address, personal information, where you are located, and more. All pretty dangerous stuff in the hand of a scammer.
15. Rootkit Scan
We tweeze out those stubborn hard to diagnose and harder to remove root-kits that could be STEALING YOUR DATA.
16. Check Anti-Virus and Security Software Status
We verify that your security software is up to date. If you don’t have Anti-Virus Protection, we will provide you some options, but your computer will never leave our shop unprotected!
17. Verify All Windows Updates
We check Microsoft Update to determine if you have all the available windows updates for your Windows Operating System, they help keep the computer running smooth and keep you safe from security risks.
18. Check Disk Defragmentation
If necessary, we defragment your hard disk drive to improve system performance.
19. Check Network Adapters
If you have a network card or WIFI adapter in your computer, we make sure that it connects to the network and works properly.
20. Check Printers (onsite only)
If we are at your site, we verify your printers to ensure for correct operation after performing service.
21. Backups and Data Storage
We verify that you either have a good backup plan in place, or help you make one. At a minimum we explain the risks and rewards.
22. Boot and Reboot
We verify that you computer boots normally and there there are no issues or hesitation. Just watching your computer boot once will tell us a lot.
23. Custom Hardware
To the extent we can, we will test your unique hardware to verify
We then make recommendations about changes or upgrades that can make your computers run better and more reliably.
Based on the results of our Exclusive Computer Checklist, and after making any needed repairs or upgrades, we give your computer a warranty based on the results.
Location:Yuba City,United States